Cascade's large volume customers will soon receive their monthly natural gas bill in the format below. For an explanation of any part of the New Bill format, just click on that specific section. The larger image shows the front of the new bill; the smaller, inset image displays the back side of the new bill. The format of your monthly volume statement will not change at this time.

Customer Information: Here you will find the customer's name listed on the account, as well as the service address, where natural gas is delivered.

New Account Number: This area contains your new account number, as well as information about the bill date, the amount due, and the date your next payment is due. Information previously connected to
your old account number will be linked to your new account number.

Account Summary: This area provides a summary of your account, including your previous account balance, previous payment, current balance, total amount due, and the current due date of your next
payment.

Cascade's Contact Information: Use the information here to contact us and get all of your billing and customer service questions answered quickly.

Usage History: This section provides a list of your historical natural gas consumption.

Gas Charges: This area gives a detailed listing of natural gas charges, including your monthly gas consumption, information on the most recent meter reading, and the cost of natural gas service.

Bill Remittance Stub: Return this portion of the new bill to Cascade in the envelope with your payment. When mailing your payment, please make sure the address on the remittance stub shows through the
window on the return envelope.

Winter Help: This area allows you to donate to the Winter Help Program. Cascade's Winter Help Program assists our low-income customers pay part of their energy costs. To make a tax-deductible
contribution to this program, simply enter the amount of the contribution on this line and add that amount to your payment.

How to Pay Your Bill: This section of the New Bill format provides information about the various bill payment options available to Cascade customers.

Billing Terms: Important billing terms and definitions that are useful for understanding your bill can be found in this area of the New Bill format.

New Address or Phone Number: If your contact information has changed, please complete this section and send it to Cascade with your payment.

If you have questions about the New Bill Format, please contact Cascade Natural Gas at 1-206-381-6857 or e-mail industrial.billing@cngc.com.