Payments can be made at any time by phone or online. Use your Credit card, debit card, or electronic check through Paymentus® Bill Payment Service. Paymentus® is an independent provider and charges a $1.89 fee per transaction. ATM or Debit cards with the “NYCE®”, “PULSE®”, or “STAR®” logo can be used for payment. Visa® , MasterCard® , American Express® , or Discover® credit cards can be used as well. Payments made through Paymentus® will be processed the following business day.
- Pay by phone: A credit/debit card payment can be initiated by calling 833-425-1694 and following the prompts. Be sure to have your account number ready.
- Online: Payments can be made online through the Paymentus® website. Be sure to have your account number ready.
- Payment options: Visa® , MasterCard® , American Express® , Discover®, echeck®, PayPal®, PayPal Credit®, Venmo®, Amazon Pay®, Apple Pay®, Google Pay®
Frequently Asked Questions
You can pay using ACH, mail-in payments, credit cards, debit cards and digital wallets (PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay and Amazon Pay). Additionally, customers can schedule automatic payments (AutoPay), mail in their payment or pay in-store at nearby Western Union nearby Convenience Pay locations.
Yes, only if you have an existing account with a balance.
Yes, only if you have an existing account with a balance.
Customers must register for AutoPay within the new Customer Payment Portal.
Yes. ACH/eCheck payments are free to use at customer.cngc.com.
All payment data and customer information is protected by our third-party billing and payment vendor Paymentus. For more information, please visit Paymentus.com/billing-payments/.
Recurring payments are a convenient way to ensure your bill is automatically paid on time each month. Customers can register for free through the customer portal and enroll to have the monthly payment automatically debited via their preferred payment method on the due date on the bill. A confirmation is then sent to acknowledge the payment has been made.
Recurring payments can be made for free by using ACH through the Cascade Natural Gas customer web app, or by credit card, debit card and digital wallet through the Paymentus portal for a fee of $1.89 per transaction.
The Paymentus customer portal can be used for debit card payments, credit card payments (Visa, Mastercard, Discover, American Express) and digital wallets (PayPal, PayPal Credit, Venmo, Google Pay, Apple Pay and Amazon Pay).
ACH payments can be made by logging into our online account services at customer.cngc.com. ACH payments are free and available 24/7.
