"*" indicates required fields URLThis field is for validation purposes and should be left unchanged.How are we doing?We’re always looking for ways to improve how we serve our customers, and we’d love to hear from you what’s working and what we could do better. The survey should only take a few minutes and your responses will be invaluable as we strive to improve our customer service.Please note, this is not a way to contact us regarding an emergency, or with questions regarding your service. Please call 888-522-1130 if you need to report an emergency or have questions regarding your service.Name*Email PhoneAccount NumberCityCustomer ServiceHave you contacted Cascade Natural Gas by phone, email, or social media?Have you contacted Cascade Natural Gas by phone, email, or social media? Yes No How many contacts did it take to resolve your question?Please rate the Cascade Natural Gas Customer Service Representative you interacted with in the following areas:Was courteous and respectfulWas knowledgeableWas helpfulPlease rate your overall experience with the Customer Service RepresentativePlease briefly explain why you rated your experience this wayField ServiceHave you had any face-to-face interaction with a Cascade Natural Gas representative?Have you had any face-to-face interaction with a Cascade Natural Gas representative? Yes No What was the nature of the visit?What was the nature of the visit? Restore Service Meter Maintenance Emergency Situation Disconnection of Service OtherPlease rate the Cascade Natural Gas representative you interacted with in the following areas:Was courteous and respectfulWas knowledgeableWas respectful of my property and did not do any damageWas helpfulPlease rate your overall experience with the Cascade Natural Gas representativePlease briefly explain why you rated your experience this wayWebsiteSite VisitWould you like to provide feedback about www.cngc.com? Yes No What was your reason for visiting www.cngc.com?What was your reason for visiting www.cngc.com? Start/Stop Service Check billing amount/account balance Make a payment Update my account information Report or get information regarding an outage Get information or apply for a rebate Get information on how to save energy Look for job opportunities Find contact information for Cascade Natural Gas Just browsingHow satisfied were you with your experience using www.cngc.com based on the following attributes?Ease of accessEase of navigationContent on website met my needsWebsite is user-friendlySearch functionalitySite is clear and easy to understandHow much effort did it take for you to find what you were looking for on www.cngc.com?Overall ExperiencePlease feel free to provide any additional comments, concerns, or suggestions regarding your interaction with Cascade Natural Gas.Please feel free to provide any additional comments, concerns, or suggestions regarding your interaction with Cascade Natural Gas.Would you like Cascade Natural Gas to contact you regarding your feedback?Would you like Cascade Natural Gas to contact you regarding your feedback? Yes NoHow would you prefer to be contacted?How would you prefer to be contacted? Phone Email
