Sep. 14, 2016 – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region for the second straight year, according to a national study.
The 2016 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Cascade Natural Gas received a score of 728, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 703. The study looks at six study factors: safety and reliability, billing and payment, price, corporate citizenship, communications, and customer service.
“To achieve this honor for the second straight year is outstanding recognition for our employees, who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Cascade Natural Gas. “We take great pride in serving our nearly 277,000 customers in Washington and Oregon.”
The 2016 Gas Utility Residential Customer Satisfaction Study, in its 15th year, is based on more than 62,000 responses from residential customers of 82 large and midsize gas utilities across the continental United States. The study was fielded between September 2015 and July 2016.