24-hour emergency contact number: 888-522-1130
If you smell the distinctive rotten egg odor of natural gas, hear a hissing sound near a gas meter or pipeline or if you see a broken line follow the steps below:
If you smell gas inside:
- Evacuate everyone immediately, including pets.
- Leave the door open behind you as you evacuate the premises.
- From a safe location, outside of the building and away from the gas leak, call the Cascade Natural Gas, emergency contact number: 888-522-1130.
- If the leaking gas ignites, don’t attempt to extinguish the flames.
- Call the fire department at 911.
- Keep other people and animals away from the area.
DO NOT do any of the following:
- Do not use a telephone or cell phone inside the building.
- Do not open or close any windows.
- Do not flip light switches; pull plugs or operate electrical devices. This includes garage door openers, door bells and any type of vehicle, machinery or equipment. Any sparking could ignite the gas.
- Do not smoke, including e-cigarettes and vaping units, or light matches.
- Do not re-enter the building until you are told it is safe to do so.
If you smell gas outside:
- Evacuate the area immediately.
- Do not use electronic devices or cell phones near the area of the leak.
- From a safe location, away from the gas leak, call the Cascade Natural Gas, emergency contact number: 888-522-1130.
- Do not smoke, including e-cigarettes and vaping units, or light matches near the area of the leak.
- If the leaking gas ignites, don’t try to extinguish the flames.
- Call the fire department at 911.
- Keep other people and animals away from the area.
If digging and natural gas pipeline damage is suspected:
- If motorized equipment can be turned off safely, do so to prevent the ignition of accumulated gas.
- Abandon the equipment and leave the area on foot.
- Do not attempt to restart the equipment until you are told it is safe to do so.
- Do not use any electronic devices including cell phones near the area of the leak.
- From a safe location, away from the gas leak, call the Cascade Natural Gas emergency contact number 888-522-1130.
- Do not smoke or light matches near the area of the leak.
- If the gas ignites, do not attempt to extinguish the flames.
- Call the fire department at 911.
- Keep other people and animals away from the area.